Privacy Policy

Melspin is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, and share personal information in accordance with applicable data protection regulations in Australia. This policy is designed to ensure that you are informed about your rights and how your data is handled.

License Information

Melspin operates under the license granted by Curacao eGaming. This regulatory framework governs our operations, ensuring compliance with relevant standards for online gambling and data protection.

Data Collection

We collect various types of information to provide our services effectively. The categories of data we collect include:

• Registration Data: When you create an account with Melspin, we collect personal information such as your name, date of birth, address, and contact details.

• Payment Details: For processing transactions, we gather information related to your payment method, including credit card numbers or other financial information, as necessary.

• Technical Logs: We collect technical information such as IP addresses, browser types, device identifiers, and cookies to enhance user experience and ensure security.

Purpose of Data Usage

Your personal data is used for the following purposes:

• Account Management: We utilize your data to create and manage your account, ensuring you can access our services seamlessly.

• Marketing Communication: With your consent, we may send promotional materials regarding our services, including updates about new online pokies and special offers.

• Anti-Fraud Checks: We process your data to detect and prevent fraudulent activities, ensuring a safe gaming environment for all users.

• AML Compliance: To comply with Anti-Money Laundering regulations, we may need to verify your identity and monitor transactions.

• KYC Procedures: We are required to conduct Know Your Customer procedures, which involve verifying your identity and the legitimacy of your gaming activities.

Data Sharing

Your personal information may be shared with third parties under specific circumstances:

• Payment Providers: We will share your payment details with third-party payment processors to facilitate transactions.

• Verification Partners: In order to verify your identity and ensure compliance with legal obligations, we may disclose your information to verification partners.

• Regulatory Authorities: We may be required to share your data with regulatory authorities as mandated by law to adhere to compliance requirements.

User Rights

You have several rights concerning your personal data, which include:

• Right to Access: You have the right to request access to the personal information we hold about you.

• Right to Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

• Right to Restrict Processing: You can request that we restrict the processing of your personal data under specific circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

Melspin uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device that help us improve functionality and analyze performance.

• Essential Cookies: These cookies are necessary for the proper functioning of our website and allow you to navigate and use our services securely.

• Analytical Cookies: We use analytical cookies to collect information about how visitors use our site. This data helps us improve our services and user experience.

You can manage cookie preferences through your browser settings, and you have the option to refuse cookies; however, this may affect your ability to use certain features of our website.

Changes to This Privacy Policy

Melspin reserves the right to update this Privacy Policy as necessary to reflect changes in our practices or to comply with legal obligations. We will notify you of any significant changes through appropriate means, including updating the policy on our website.

Contact Information

For any inquiries regarding this Privacy Policy or your personal data, please reach out to our support team. We are dedicated to addressing your concerns promptly and effectively.

This Privacy Policy is effective as of the date indicated at the top of this document. Please review this policy periodically for any updates or changes.